Business Solutions:

Chat application for a jewellery outlet where the workers can communicate amongst themselves and also share the designs with the customers for approvals (smaller version of Whatsapp). The live chat system is built as a simple conversation product with required basic features. This acts as an ideal platform for the team and the business needs. This app will increase sales, drive revenue and also scale support processes by sharing audio and video files.

Challenges

• App should be used only for official purpose and the other apps are hidden to stop employee getting distracted.
• Customer support should be enriched
• Chat history should be available

Solutions

This ensures faster support to customers and satisfaction. History of chat can be maintained and referred to in future. Multiple chat sessions can be handled at a time. This facilitates a seamless work